Shipping policy
Shipping Policy – LumaNest
At LumaNest, we are committed to delivering your home décor items safely and efficiently.
Processing Time
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
Estimated delivery times vary depending on your location:
- United States: 5–10 business days
- Canada: 7–14 business days
- Europe: 7–15 business days
- International Orders: 10–20 business days
Please note that delivery times are estimates and may be affected by customs processing, carrier delays, or peak seasons.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Promotional free shipping offers, when available, will be clearly indicated on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor your package's journey.
Delayed or Lost Packages
If your package is delayed beyond the estimated delivery window or appears lost, please contact us at support@lumanet.com, and we will work with the carrier to resolve the issue as quickly as possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. LumaNest is not responsible for delays or additional charges resulting from incorrect or incomplete addresses.